Privacy Policy

This privacy policy sets out how The GoDown uses and protects any information that you give The GoDown when you use this Web site. The GoDown is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Web site, then you can be assured that it will only be used in accordance with this privacy statement. 

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Your continued use of our Web site or services constitutes your consent to the revised Privacy Policy.

WHAT WE COLLECT

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

INFORMATION AT YOUR SERVICE

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Improving our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may use the information to customise the Web site according to your interests.

SECURITY

The GoDown is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. Cookies flag information about your activity on our Web site. This information helps us improve our Web site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better Web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Web site.

LINKS TO OTHER WEB SITES

Our Web site may contain links to other Web sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other Web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the Web site in question.

CONTROLLING YOUR PERSONAL INFORMATION

The GoDown will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want The GoDown to share your personal information for marketing purposes, contact us at marketing@thegodownstore.com, clearly stating your request, including your name, mailing address, email address and phone number. After we process your request, your personal information will no longer be shared for marketing purposes.

It is important to understand that with some companies or online partners, your information must be shared in order to receive their services.

For instance, when you order a large furniture item, we may send your name, address, email address and phone number to our shipping vendor, allowing you to access their online delivery scheduling system. Our vendor does not share your personal information with third parties; it is used strictly to coordinate and complete your shipment.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.