Shipping charges are calculated for products in your cart based on your address, and include handling, order processing, packaging and transportation charges. Additional shipping charges may apply to oversized or bulky items.

Standard items in stock, at time of ordering, should be received within 3 - 5 working days. All items will be dispatched on working days, i.e. from Monday to Friday excluding Public Holidays.

If an item is out of stock, you will be contacted with an estimated delivery date by email as soon as possible.

Any time or date stated for delivery, is an estimate. We make every effort to despatch goods on time, but do not accept liability for failure to deliver within the stated time. You have to accept the goods when they are ready for delivery. All packages must be signed for and delivery is deemed to have taken place when the goods are delivered to your nominated address and received by an adult (18 years or older), whereupon the risk of loss, breakage and all damage and all other risks shall pass on to you. 

If you are unable to accept delivery, The GoDown will either:

  • Re-arrange delivery and charge you for the additional delivery costs incurred.
  • Store and insure the goods at your expense and risk.


If you live outside Singapore and wish to place an order, please contact us at online@thegodownstore.com, and we will provide you with a quote, payment methods and shipping options.

For any orders placed outside Singapore, or for shipping outside Singapore, we cannot be responsible for any charges relating to taxes or import duties that may occur. Responsibility lies with the customer, to ascertain what, if any, extra charges there may be.